Last updated: September 2026
This Credit & Refund Policy describes when calls delivered by QuoteBoard LLC ("QuoteBoard," "we," "us," or "our") may be eligible for credit or replacement.
Specific terms contained in your signed Insertion Order ("IO"), Buyer Agreement, or other written agreement with QuoteBoard control where they conflict with this policy.
PAY PER CALL CREDITS
A call may be eligible for credit when it meets one or more of the following conditions:
The call does not meet the billable duration or qualification requirements specified in your applicable IO or agreement.
The caller is outside the contracted geographic area, demographic requirements, or other buyer criteria.
The call is a duplicate from the same caller within the applicable deduplication window.
The call is a misdialed call, wrong number, test call, or other non-qualified call.
The call disconnects before a valid connection is established, where applicable under the terms of your agreement.
The call is determined to be fraudulent, invalid, or otherwise non-compliant with the agreed traffic requirements.
The call was generated or delivered in violation of applicable compliance requirements.
HOW TO SUBMIT A CREDIT REQUEST
Window
Credit requests must be submitted within the dispute window specified in your applicable IO or agreement.
Required Information
Please provide:
Call ID or transaction ID, if available.
Date and time of the call.
Reason for the credit request.
Any supporting information reasonably necessary to evaluate the dispute, including disposition information, call recordings, or screenshots when applicable.
WHERE TO SUBMIT
Credit requests should be submitted to your assigned QuoteBoard account representative or by email to:
QuoteBoard will review submitted disputes and determine whether a credit is appropriate based on the applicable agreement and available information.
HOW CREDITS ARE APPLIED
Approved credits will generally be applied to the customer's account balance or future invoice.
Where appropriate and permitted under the applicable agreement, QuoteBoard may issue a refund to the original payment method.
WHAT IS NOT ELIGIBLE
The following generally do not qualify for credit:
Calls that meet the applicable contractual requirements but do not result in a sale, appointment, or conversion.
Disputes submitted after the applicable dispute window.
Disputes based solely on the buyer's internal sales process, staffing, availability, or handling of the call.
Calls that meet the agreed qualification requirements but were not successfully converted by the buyer.
Calls where the buyer cannot provide sufficient information to establish that the call failed to meet the applicable contractual requirements.
FINAL DETERMINATION
QuoteBoard reserves the right to review each credit request individually and determine whether a credit is appropriate based on the applicable IO, Buyer Agreement, traffic requirements, call records, and other available information.
This policy does not override any specific credit, refund, replacement, or dispute terms contained in a signed agreement with QuoteBoard.
QuoteBoard LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Credit and refund questions: